Crisis Intervention: Recognition & Management of Hostility and Violence

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Crisis Intervention: Recognition & Management of Hostility and Violence

This course is designed to equip the participant with the tools and knowledge to enable them to interact with an individual who may be experiencing a crisis. Individuals in crisis often respond to a sense of helplessness and loss of control through withdrawal, depression, attempted suicide, or overtly through angry outbursts and/or violent attacks.

Participants will learn how to respond to these individuals through enhanced personal awareness, appropriate verbal interventions and active disengaging skills. Principles of empowerment, clarity and coalition are emphasized.

Course duration: 1 day

Who should attend:

Occupational Health & Safety Committee Members

Occupational Health & Safety Representatives

Supervisors and Managers

Workers, volunteers, and others involved in responding to individuals in crisis